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What are your opening hours?

You can see a full list of the opening hours for all of our branches here.

How can I find your branch via public transport and where can I park?

Please see our parking and public transport page for the latest information.

Can I arrange to book an appointment?

There is no need to book an appointment, you can visit any of our branches at any time and a member of the team will be able to help you with any queries you have. If you would prefer to make an appointment, then our branch team with work with you to arrange a convenient time. Simply call the branches directly; here you can find the branch telephone numbers.

When is my bond due to mature?

If you are registered to access your account online, please login using your User ID and Password. Once logged in you will be able to see when your bond is due to mature. Alternatively, bring your ID and passbook to a branch where a member of our branch staff will be able to assist you.

Alternatively, please call our savings and investments enquiry line on 0345 122 0022. Lines are open: Monday-Thursday 8am-7pm, Friday 8am-6pm, Saturday 9am-2pm, closed on Sundays and bank holidays.

My bond matures next month what do I need to do/How do I instruct you of my choices?

Before your account matures, we will contact you by post to let you know, and to explain the details of your options – including a default product. If you are happy with the default product, you don’t need to do anything and your new product will start immediately upon your bond maturing.

If you would like to select a different product, please arrange to visit your nearest branch on the next working day (bonds mature at midnight of the date provided). Our branch staff will be able to assist you in opening the new account of your choice. Please note that, if your maturity falls on a Saturday or Sunday, you will be able to select your new product on the following Tuesday.

What rate am I earning on my account?

If you are registered to access your account online, please login using your User ID and password. Once logged in, you will be able to see what rate your account is currently earning.

Alternatively, please call our savings and investments enquiry line on 0345 122 0022*. Lines are open: Monday-Thursday 8am-7pm, Friday 8am-6pm, Saturday 9am-2pm, closed on Sundays and bank holidays.

*For customer service and training purposes, calls with Kent Reliance may be monitored and/or recorded. We can only provide information about our products and services and we cannot give advice.

Can you tell me if my standing order is in the account yet?

If you are registered to access your account online, please login using your User ID and password. Once logged in, you will be able to see a list of your transactions including your standing order.

Alternatively, please call our savings and investments enquiry line on 0345 122 0022*. Lines are open: Monday-Thursday 8am-7pm, Friday 8am-6pm, Saturday 9am-2pm, closed on Sundays and bank holidays.

*For customer service and training purposes, calls with Kent Reliance may be monitored and/or recorded. We can only provide information about our products and services and we cannot give advice.

Can you tell me the balance on my account?

If you are registered to access your account online, please login using your User ID and password. Once logged in, you will be able to see your current balance.

Alternatively, please call our savings and investments enquiry line on 0345 122 0022*. Lines are open: Monday-Thursday 8am-7pm, Friday 8am-6pm, Saturday 9am-2pm, closed on Sundays and bank holidays.

*For customer service and training purposes, calls with Kent Reliance may be monitored and/or recorded. We can only provide information about our products and services and we cannot give advice.

What is the process for withdrawing cash in branch?

In order to withdraw cash from one of our branches; please bring your photo ID and passbook. The branches can only issue cash for branch based passbook accounts.

The daily limit for cash withdrawals is £500 a day per account. If you require more cash you can pre-order cash for up to £3000 to be collected from branch. You will need order the cash 2 business days in advance and bring photo ID when you come to collect it. To order cash please email the branch inbox.

If you require more then this we offer a nominated account service. By setting up a nominated account, you can transfer funds to your named bank account in a secure manner. Please visit one of our branches with proof of ownership of your nominated account, plus photo ID where they will be happy to assist.

I need to add a Power of Attorney on to an account, how do I go about this?

To add a Power of Attorney to your account, please visit the branch with the original or certified copy of the Power of Attorney document with the attorney's ID (proof of name and address) and your passbook.

To add a Power of Attorney to an account by post, please send the Power of Attorney document directly to the following address with a cover letter stating your wishes. Please note we do not need their ID in the first instance. If you provide the attorney's full name, address and date of birth we will carry out an electronic check. If this is unsuccessful we will write to acquire further identification.

Kent Reliance
Reliance House
Sun Pier
Chatham
ME4 4ET

or

Kent Reliance
PO Box 601
Chatham
ME4 9DX

Can I transfer my ISA to you?

We’d be delighted to help you transfer your ISA to Kent Reliance. To do so, please visit your nearest branch where a member of our team will complete the forms with you and discuss the available ISA products.

Alternatively, please call our savings and investments enquiry line on 0345 122 0022* who will be able to send you an ISA transfer form and discuss the current ISA product range. Lines are open: Monday-Thursday 8am-7pm, Friday 8am-6pm, Saturday 9am-2pm, closed on Sundays and Bank Holidays.

*For customer service and training purposes, calls with Kent Reliance may be monitored and/or recorded. We can only provide information about our products and services and we cannot give advice.

Where are your branches?

Please see our branches page where you can see full addresses and a map to help you find your nearest branch.

How to I give you feedback about a branch?

We always welcome feedback about our branches, so we can recognise where we went well and where we can improve our service.

To provide your feedback online please go to tellkentreliance.com. To give us feedback over the phone, please call 0800 011 9079 and enter the PIN corresponding to the appropriate branch below:

Branch name  PIN 
 Chatham  01
 Canterbury  02
 Maidstone  03
 Strood  04
 Hempstead  05
 Littlehampton  06
 Hythe  07
 Gravesend  09