Branch frequently asked questions

Branch FAQs

Where are your branches?

Please see our branches page where you can see full addresses and a map to help you find your nearest branch.

What are your opening hours?

You can see a full list of the opening hours for all of our branches here.

How can I find your branch via public transport and where can I park?

Please see our parking and public transport page for the latest information.

Can I arrange to book an appointment?

You can arrange an appointment during the week (Monday to Friday) by calling our Customer Services team on 03451 221122, who will arrange for the branch to contact you to book a convenient time.

How can I get help with a general account enquiry?

If you’re registered to access your account online, please login using your User ID and password. Once logged in, you’ll be able to see your balance, transactions and what rate your account is currently earning.

Alternatively, please call our Customer Services team on 03451 221122 or visit a branch where our teams will be able to help.

How do I make a withdrawal in branch?

You’ll need to provide your passbook when requesting a withdrawal, you may also be asked for additional photo identification.

Branches are able to process a cash withdrawal for branch based accounts only, the daily limit for cash withdrawals is £500 per day per account.

Cheque withdrawals can be processed in branch for up to £99,999.99.

Nominated Accounts - by providing us with details of your nominated account, you can transfer funds by electronic transfer to a linked bank or building society account in a secure manner. Please visit one of our branches with your passbook, proof of the nominated bank account and photo identification, or alternatively you can call our Customer Services team on 03451 221122, where we’ll attempt to verify the bank details electronically.

How do I give you feedback about a branch?

We always welcome feedback about our branches, so we can recognise where we did well and where we can improve our service.

To provide your feedback online please go to tellkentreliance.com. To give us feedback over the phone, please call 0800 011 9079 and enter the PIN corresponding to the appropriate branch below: