Accessibility background

Rest assured, we'll always treat your account in strictest confidence. We’ll treat all your personal information as completely private and confidential – even if you stop being a Kent Reliance account holder.

The information you provide to us (Kent Reliance), or which we obtain through our dealings with you or in connection with your account, will be held by us on our computers and in other records in accordance with UK laws. Under the Data Protection Act 1998 (the ‘Act’), you’re entitled to know what information we hold about you (Kent Reliance may charge for this service) and to ask us to correct any inaccurate details. If you have any questions about the Act or your rights under it, please write to:

Head of Compliance
Kent Reliance
Reliance House
Sun Pier
Chatham
ME4 4ET

How we may use your information

We may use your personal information:

  • to help us to provide the products and services you apply for.
  • to deal with your enquiries and requests.
  • to improve the quality of our products and services.
  • to conduct an electronic search on you via the services of external agencies in order to confirm your identity.
  • to comply with money laundering regulations and all applicable laws.

We may share your information with third parties (including law enforcement agencies) to protect both ourselves and our customers against theft or fraud. We may pass your information to anyone you appoint to administer/operate your account on your behalf. We may also disclose your details where we’re required to do so by law, and to successors in title to our business, our service providers, appointed representatives and related entities (including Kent Reliance Provident Society Limited (the ‘Provident Society’), subsidiaries of Kent Reliance or the Provident Society, or any subsidiary, holding company or affiliate from time to time of any entity named in this document (the ‘Kent Reliance Group’) in order to provide the products and services you need.

If your marketing preferences allow, the Kent Reliance Group and its carefully selected third party partners may use your information to identify and contact you about offers, products and services it or they believe will interest you. Where we transfer your personal information outside the European Economic Area, we will endeavour to protect your personal information in accordance with strict data protection standards and in accordance with the terms and conditions of your account(s).

If you decide to become a member of the Provident Society, we’ll provide your details to the Provident Society so it can register you as a member and provide membership services to you. Find out more about the Kent Reliance Provident Society.