The PPI complaints deadline has passed
The Financial Conduct Authority set a deadline of 29 August 2019 for PPI complaints.
Generally, if you didn’t make a complaint on or before 29 August 2019, you can no longer claim money back for PPI by complaining to us or the Financial Ombudsman Service.
However, you may be able to complain after the deadline if there is a significant reason or exceptional circumstance as to why you couldn’t complain before this date.
For further information regarding exceptional circumstances, the Financial Ombudsman Service has more information about this on their website.
Alternatively, you can contact a member of the Customer Relations team at customercomplaints@krbs.com or write to us at the below address and we will be happy to help.
Customer Relations Team
OneSavings Bank
Sunderland
SR43 4AB
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AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year. As every advertisement for a savings product will contain an AER you will be able to compare more easily what return you can expect from your savings over time.
krbs, Kent Reliance Banking Services and Kent Reliance are trading names of OneSavings Bank plc. Registered in England and Wales (company number 7312896). Registered office: Reliance House, Sun Pier, Chatham, Kent, ME4 4ET. OneSavings Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registered number 530504). We subscribe to the Financial Services Compensation Scheme and the Financial Ombudsman Service. Visit the MoneyHelper