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Our privacy policy

At Kent Reliance, we’re committed to keeping your information private – and by that, we mean any personal information about you that you give us, or which we obtain through our dealings with you, or in connection with your account. This policy relates to the privacy of your information at

About Kent Reliance

Kent Reliance, and krbs are trading names of OneSavings Bank Plc (Company Number 7312896), a company registered in England and Wales and whose registered office is Reliance House, Sun Pier, Chatham, Kent ME4 4ET. OneSavings Bank Plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registered number 530504).

We respect your right to privacy. If you have any questions about how we use your information, then please write to the Head of Compliance at Kent Reliance, PO Box 174, Chatham, Kent ME4 4WG or email us at

Information we may collect from you

As a visitor to our site, we may collect and process any personal information that you voluntarily submit to us through the site. This may include for example, online correspondence you send us about our products and services, as well as your contact details so we can contact you for support, marketing or other purposes. If you register for online banking services, we’ll also collect and hold securely your username, password and security questions when you log in to your online account.

In addition, we may also collect anonymous information about visitors to our site and the resources they access, so that we can make sure the site is meeting our and our customers’ needs. However, this information will not enable any visitor to be identified as an individual.

How we use your information about visitors to our site

We will use your information to make the site available to you and to provide you with the products and services as per you request. We may also use your information to deal with any enquiries and requests that you submit through our site and to improve the quality of our products and services. From time to time, we may use and disclose your information for marketing purposes where your marketing preferences permit us to do so.

How we use information about our customers

If you’re a customer of Kent Reliance or have applied for one or more of our products or services, then we’ll also hold and use your information for the additional purposes disclosed to you within the application forms and/or terms and conditions applicable to the products and services for which you applied.

Who may access your information

We will share your information with our related entities and service providers acting on our behalf, in connection with the purposes described in this policy, including Kent Reliance Provident Society Limited (‘KRPS’), a subsidiary of Kent Reliance or KRPS or a company treated as a subsidiary of Kent Reliance or KRPS (the ‘Kent Reliance Group’).

We may also disclose your details where required to do so by law, as well as to any successors in title to our business. Finally, we may share your information with third parties (including law enforcement agencies) to protect both ourselves and our customers against theft or fraud, and with anyone you appropriately appoint to administer/operate your account on your behalf.

Secure online banking services

We use appropriate technical and organisational measures to protect the information we collect and process about you, and our online banking services are provided using secure servers. In particular when you access our online banking services, we use Secure Sockets Layer (SSL) software to encrypt the information you transmit and we return to you, in order to protect your security.

We regularly review our systems and process to ensure our online banking services are provided using secure servers, however, no Internet transmission can ever be guaranteed 100% secure. We recommend that you install, use and maintain up-to-date anti-virus, firewall and anti-spyware software on your computer to better protect yourself.

We also recommend that you take care to log out of your account at the end of an online banking session and never leave your computer unattended when logged in.

International transfers

From time to time, we may transfer your information to third party service providers or to businesses within the Kent Reliance Group that are based in territories located outside of the European Economic Area (‘EEA’). We’ll only transfer your information to recipients outside the EEA for the purposes described in this privacy policy.

Whilst the laws of some territories outside of the EEA offer lower standards of data protection than those within the EEA, Kent Reliance has taken measures to ensure that your information will only ever be used and protected in accordance with this privacy policy.

Use of Cookies

Cookies are small text files that web servers can store on your computer’s hard drive when you visit a website. They allow the server to recognise you when you revisit the website and to tailor your web browsing experience to your specific needs and interests. For more information on our use of cookies, please see our cookies policy.

Links to third party sites

Our site may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights

The Data Protection Act 1998 gives you certain rights to access, update and control the information we hold about you. In particular, you have the right:

  • To request a copy of the personal information that we hold about you. Any such request may be subject to a fee specified by law (currently £10) in respect of our costs in providing you with details of the information we hold about you
  • To correct or update inaccurate or out-of-date information that we hold about you
  • To instruct us not to send you any further marketing communications (even if you have previously asked us to contact you for marketing purposes).

If you wish to exercise any of the above rights, please get in touch, using our contact details at the top of this page.

Changes to our privacy policy

We may upate this privacy policy from time to time. Any changes we may make in the future will be posted on this page, and we recommend that you revisit this page from time to time to stay informed about how we use your information.

This privacy policy was last updated on 26 November 2014.