Kent Reliance tops the table for customer score in Which? satisfaction survey
03 Sep 2014

Kent Reliance is delighted to be named top savings account provider in the latest Which? satisfaction survey.

Kent Reliance, part of the newly floated OneSavings Bank group, is delighted to be named top savings account provider in the latest Which? satisfaction survey.

Kent-based bank achieved 68% in the Which? survey. placing it top of the table and above 42 other savings account providers. The scores were generated by asking over 5,000 people about their experiences with their account providers in August 2014.

The survey asked the public questions based on overall customer satisfaction and the likelihood of recommending the provider to a friend.Kent Reliance, which has a 150 year heritage of providing savings accounts has welcomed 12,000 new savings customers since the start of 2014. It prides itself on good customer service, with a steadily increasing Net Promoter Score of over 33.

Andy Golding, Chief Executive, OneSavings Bank, said, “Achieving such a high score for our customer service is testament to how much we have engaged and listened to our customers to create a service which is best in class delivered by our great staff.”

Kent Reliance is part of OneSavings Bank plc which floated on the stock market earlier this year. They recently released their interim results and currently have a share price of £1.97.