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Dedicated COVID-19 page

We understand you may be worried about the impact the Coronavirus (COVID-19) situation could be having on your finances. Please be assured we’re here to support you and will help you if we can.

Our team will deal with your emails and calls as quickly as possible. Please bear with us and we’ll get back to you as soon as we can. We would ask that you please leave our phone lines free for those in greatest need of help, but if it’s essential you speak with someone, you can call us on 03451 220033.

Covid-19 Support

  • What to do if you'd like to request your first mortgage payment holiday

  • What to do if you've already had a mortgage payment holiday, but continue to experience financial difficulties

  • Your mortgage payment holiday is due to end and you’d like to make alternative arrangements to repay your missed payments

  • See what COVID-19 support schemes may be available to you

  • View our full mortgage customer FAQs

  • View our full savings customer FAQs

Get in touch

Call us if you’re worried about making future payments, you've already missed a monthly payment or if you believe you've been a victim of fraud.


Fraud Freephone

Help and support

Links to free debt advice organisations that can also give you support and advice:.

Protect yourself against COVID-19 scams

Criminals are using the COVID-19 outbreak as an opportunity to trick people into revealing personal information. Find out how to protect yourself and others.

Learn more

Affected by illness?

If you’re finding it difficult to manage your money due to any health issues (such as cancer, dementia, depression or anxiety) or caring responsibilities, our team is here to help.

Find out how


We’re proud to support the government’s campaign to raise awareness around domestic abuse, and reassure those affected that support is available. Go to for more information.

Read more