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Adverse weather FAQs
Adverse weather frequently asked questions
All Kent Reliance branches will remain closed on Friday 2 March 2018 due to adverse weather conditions. Find out more about what it means for you in our FAQs below.
Adverse Weather FAQs
Why are the branches closed?
How long will the branches be closed for?
I have a branch Regular Saver and I missed February’s payment due to the weather, can I pay this in during March?
My fixed term product is coming to an end and I am yet to receive any communication on the matter. What is going to happen to my money?
I have opened a new account with you, when will I receive my confirmation letter?
Why are the branches closed?
We have taken the decision to close our branches in the interest of our staff and customer safety. If you would like to make a deposit into your account you can do so by sending us an
electronic payment
. Your passbook will be updated next time you visit your local branch.
How long will the branches be closed for?
With the snow and ice expected to remain over the weekend it is unlikely that our branches will be open tomorrow, Saturday 3
rd
March 2018. All branches should be open as normal from Monday 5 March 2018. Please check our
branch page
or
call our head office
before starting your journey.
I have a branch Regular Saver and I missed February’s payment due to the weather, can I pay this in during March?
We will accept February’s deposits into your Regular Saver up until Thursday 15
th
March and will be backdated to 28
th
February. When paying in your deposit, please make sure you notify us that it is February’s payment.
My fixed term product is coming to an end and I am yet to receive any communication on the matter. What is going to happen to my money?
Due to the adverse weather conditions there is a delay with our postal service, both in and out of the bank. Your money will remain with Kent Reliance until we receive your maturity options form. To ensure you have enough time to make your decision, we have extended your cooling off period by 10 days, meaning you will have 24 days from your maturity date to decide.
I have opened a new account with you, when will I receive my confirmation letter?
Normally, you would receive this letter within 5-7 days of the account being opened. Due to the adverse weather conditions there is a delay with our postal service, both in and out of the bank. To ensure you have enough time to review your new account, we have extended your cooling off period by 10 days, meaning you will have 24 days from your account opening date to change your mind.