Latest Information for Branch Customers
To protect the health and safety of our branch customers and teams at this time, we’re asking customers not to visit our branches unless absolutely necessary.
If you're a regular saver customer, please set up a standing order which will enable you to make your monthly deposits without having to visit a branch. If you hold one of our branch-only or regular savings accounts, please set up a standing order with your main bank. Instructions on how to do this by post or telephone can be found here.
If you’re concerned about being able to access your savings due to the coronavirus (COVID-19) situation, please be assured we’re here to support you and will help you access your money without having to visit us in person.
Further information can be found here, including how you can make a deposit or withdrawal from your savings account.
Latest Information for Mortgage Customers
Kent Reliance is offering support to customers that are experiencing issues with their finances as a result of COVID-19, with a payment holiday of up to three months. If you need to request a payment holiday, the quickest and easiest way to do this is to complete our online form. We will aim to get back to you within 5-7 days.
For those customers who have April mortgage payments due, we can confirm that as long as a mortgage holiday has been agreed with us in advance either on the phone or via email, that this payment will not be taken. Further updates for mortgage customers can be found here.
Please be aware that due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls than normal. We’re still doing our best to help customers as quickly as possible and we appreciate your understanding.
We’ve put together some information below to let you know what steps we’re taking and will update it as an as and when we receive new information.
Beware of Fraud
Unfortunately, criminals are using the coronavirus outbreak as an opportunity to trick people into revealing personal information, or offering medical products, guidance or a safe haven for money.
Please be vigilant of cold callers; there have been reports of people trying to obtain access to homes on the pretence of testing for the virus. Don’t answer the door to anyone you don’t know.
Kent Reliance will never ask you to share any personal, security (e.g., password/memorable information) or account details, or to move your savings to a safe account. Please remain vigilant and stay up to date with the latest information on fraud and security on the support page of our website.