Latest Information for Branch Customers
To protect the health and wellbeing of our staff and customers our branches remain open Monday – Friday (with reduced opening hours) for essential transactions only, these being withdrawing cash and/or paying in cash or cheques.
Please Do Not visit a branch to update passbooks until normal service resumes, as this is not an essential transaction.
All branches will remain closed on Saturdays until further notice, so please check here for updates on opening times as this may vary at short notice.
Due to the impact of coronavirus, we’re asking customers to only contact us by phone if their enquiry is urgent, as this allows us to prioritise those who are considered more vulnerable.
For further information, please read our list of frequently asked questions below or on our account-specific queries page.
Latest Information for Mortgage Customers
Kent Reliance is offering support to customers that are experiencing issues with their finances as a result of COVID-19, with a payment holiday of up to three months. If you need to request a payment holiday, the quickest and easiest way to do this is to complete our online form. We will aim to get back to you within 5-7 days.
For those customers who have April mortgage payments due, we can confirm that as long as a mortgage holiday has been agreed with us in advance either on the phone or via email, that this payment will not be taken. Further updates for mortgage customers can be found here.
Please be aware that due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls than normal. We’re still doing our best to help customers as quickly as possible and we appreciate your understanding.
We’ve put together some information below to let you know what steps we’re taking and will update it as and when we receive new information.
Beware of Fraud
Unfortunately, criminals are using the coronavirus outbreak as an opportunity to trick people into revealing personal information, or offering medical products, guidance or a safe haven for money.
Please be vigilant of cold callers; there have been reports of people trying to obtain access to homes on the pretence of testing for the virus. Don’t answer the door to anyone you don’t know.
Kent Reliance will never ask you to share any personal, security (e.g., password/memorable information) or account details, or to move your savings to a safe account. Please remain vigilant and stay up to date with the latest information on fraud and security on the support page of our website.