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Dedicated COVID-19 page

We understand you may be worried about the impact coronavirus (COVID-19) could be having on your finances. Please be assured we’re here to support you and will help you if we can.

Our team will deal with your emails and calls as quickly as possible. We're aware that there may be delays to the postal service across the country and whilst we're not currently experiencing these delays, we'll be sure to keep you updated should this change.

Please visit our COVID-19 FAQs which we’re updating regularly. You can also get in touch with us by calling 03451 220033.

Covid-19 Support

  • What to do if you're a RESIDENTIAL customer and are experiencing financial

  • What to do if you’re a BUY TO LET customer and are experiencing financial difficulties

  • Your mortgage payment deferral is due to end and you’d like to make alternative arrangements to repay your deferred payments

  • See what COVID-19 support schemes may be available to you

  • View our full mortgage customer FAQs

  • View our full savings customer FAQs

Get in touch

Call us if you’re worried about making future payments, you've already missed a monthly payment or if you believe you've been a victim of fraud.


Fraud Freephone

Help and support

Links to free debt advice organisations that can also give you support and advice:.

Protect yourself against COVID-19 scams

Criminals are using the COVID-19 outbreak as an opportunity to trick people into revealing personal information. Find out how to protect yourself and others.

Learn more

Affected by illness?

If you’re finding it difficult to manage your money due to any health issues (such as cancer, dementia, depression or anxiety) or caring responsibilities, our team is here to help.

Find out how


We’re proud to support the government’s campaign to raise awareness around domestic abuse, and reassure those affected that support is available. Go to for more information.

Read more