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If you’ve been affected by COVID-19, rest assured that we want to do all we can to help. We’re already offering our customers up to three months’ payment holidays, but we understand that the impact could be felt for longer. Our regulators have published updated guidance on how the financial services sector can best support those who continue to be financially impacted. We’re currently reviewing this and will be updating this page shortly with any new information.

We’ll be updating our COVID-19 support page as and when we receive new information, so if you’re looking for further details on mortgage payment holidays and the options available to you, this is where it can be found.

FAQs

For queries relating specifically to COVID-19, the quickest and easiest way to find out everything you need to know is by reading our dedicated FAQs.

Read our FAQs

Payment Holiday

If you need to take a short break from paying all or part of your mortgage due to COVID-19, the quickest way to apply is to fill in this form.

Apply for payment holiday

Financial support

If you’re worried about the impact of COVID-19 on your finances, we have measures in place to help you, so please contact us as soon as possible.

Find out more

Get in touch

important alert

We’re experiencing really high call volumes at the moment. This means that we may take a little bit longer to answer your calls. Please only contact us if your enquiry is urgent. We appreciate your patience.

Call us if you’re worried about making future payments, you've already missed a monthly payment or if you believe you've been a victim of fraud.

General

01634 848994

Fraud Freephone

03451 221122

Protect yourself against COVID-19 scams

Criminals are using the COVID-19 outbreak as an opportunity to trick people into revealing personal information. Find out how to protect yourself and others.

Learn more

Affected by illness?

If you’re finding it difficult to manage your money due to any health issues (such as cancer, dementia, depression or anxiety) or caring responsibilities, our team is here to help.

Find out how

#Youarenotalone

We’re proud to support the government’s campaign to raise awareness around domestic abuse, and reassure those affected that support is available. Go to .gov.uk for more information.

Read more

© OneSavings Bank plc 2020.

AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year. As every advertisement for a savings product will contain an AER you will be able to compare more easily what return you can expect from your savings over time.

krbs, Kent Reliance Banking Services and Kent Reliance are trading names of OneSavings Bank plc. Registered in England and Wales (company number 7312896). Registered office: Reliance House, Sun Pier, Chatham, Kent, ME4 4ET. OneSavings Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registered number 530504). We subscribe to the Financial Services Compensation Scheme and the Financial Ombudsman Service. Visit the Money Advice Service