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The PPI complaints deadline has passed

The Financial Conduct Authority set a deadline of 29 August 2019 for PPI complaints.

Generally, if you didn’t make a complaint on or before 29 August 2019, you can no longer claim money back for PPI by complaining to us or the Financial Ombudsman Service.

However, you may be able to complain after the deadline if there is a significant reason or exceptional circumstance as to why you couldn’t complain before this date.

For further information regarding exceptional circumstances, the Financial Ombudsman Service has more information about this on their website.

Alternatively, you can contact a member of the Customer Relations team at or write to us at the below address and we will be happy to help.

Customer Relations Team
OneSavings Bank
SR43 4AB