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How can we help?

To find the information you need about your mortgage please use the filter below: select who you are and what you are looking for and the appropriate information will appear on this page.

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Support for customers experiencing financial difficulties

We understand the worry and concern you may face if you’re having difficulties in meeting your mortgage repayments, which is why our support team are here to help. If you're experiencing financial difficulty there are ways we can support you.

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© OSB Group PLC 2021

AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year. As every advertisement for a savings product will contain an AER you will be able to compare more easily what return you can expect from your savings over time.

krbs, Kent Reliance Banking Services and Kent Reliance are trading names of OneSavings Bank plc. Registered in England and Wales (company number 7312896). Registered office: Reliance House, Sun Pier, Chatham, Kent, ME4 4ET. OneSavings Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registered number 530504). We subscribe to the Financial Services Compensation Scheme and the Financial Ombudsman Service. Visit the Money Advice Service