Your valuable feedback is shaping our customer service
10 Jun 2019
Anyone can experience an unpredictable life event that might affect their health, family or career. That's why we want to offer fair outcomes to each of our customers, whatever they're going through.
Thanks to your ongoing feedback via our customer panel and, we've been able to get to know you better, and understand individual needs when accessing our branch, online and telephone services.
We've recently updated our processes and procedures to support customers that may be experiencing some form of vulnerability. Our employees receive ongoing specialist training, helping them to offer the right support at the right time.