Pop in and see us
Why not visit one of our branches?
Give us a call
Lines are open: Monday-Thursday 8am-7pm, Friday 8am-6pm, Saturday 9am-2pm, closed on Sundays and bank holidays.
Existing savings or investment account enquiries 0345 122 1122*
Lines are open: Monday-Friday 8am-7pm, Friday 8am-6pm, Saturday 9am-2pm, closed on Sundays and bank holidays.
Lines are open: Monday-Friday 8.30am-5pm, Saturday 9am-1pm, closed on Sundays and bank holidays.
*For customer service and training purposes, calls with Kent Reliance may be monitored and/or recorded. We can only provide information about our products and services and we cannot give advice.
Former Northern Rock customers
For Customer services call 0333 003 7220† (lines are open Mon-Fri 9-5pm)
For Collections/customers in financial difficulties call 0333 0037229† (lines are open Mon-Fri 8am-8pm and Saturday 8am-2pm).
†Calls may be recorded or monitored.
For the Kent Reliance head office switchboard call 01634 848944*.
Write a letter
You can write to us at our head office, at the following address:
For mortgages:
Kent Reliance
PO BOX 600
Chatham
ME4 9DW
For savings:
Kent Reliance
PO BOX 601
Chatham
ME4 9DX
Send us an email
Email us at mail@krbs.com
Please be aware though, email isn’t always secure, so you shouldn’t use email for any sensitive information, such as account details, balance information or address changes.
Press Enquiries
For press enquiries, please contact:
Robert Gurr
PR and Events Manager
Direct line: 01634 821249
Mobile: 07725 630592
Email: robert.gurr@osb.co.uk
If we get it wrong, let us put it right
If you need to let us know that something has gone wrong, please see our guide to how to complain.
Tell us how we did
After you've contacted us, please complete our survey to let us know how we handled your query. Your feedback will help us improve your customer experience and ensure we can continue to offer services to the highest standards in the future.