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Contact us

We're always happy to hear from you, so if you have any questions, suggestions or would like to discuss your options, please feel free to get in touch.


Pop in and see us

Why not visit one of our branches?
Find your nearest branch

Give us a call

Savings or investments enquiries 0845 122 0022*

Lines are open: Monday-Thursday 8am-7pm, Friday 8am-6pm, Saturday 9am-2pm, closed on Sundays and bank holidays.

Existing savings or investment account enquiries 0845 122 1122*

Lines are open: Monday-Friday 8am-7pm, Friday 8am-6pm, Saturday 9am-2pm, closed on Sundays and bank holidays.

Mortgage enquiries 0845 122 0033*

Lines are open: Monday-Friday 8.30am-5pm, Saturday 9am-1pm, closed on Sundays and bank holidays.

Christmas and New Year opening times

23 December - open as usual
24 December - all lines close at 12.30
25, 26 December - closed (Bank Holidays)
27 December - open as usual (Saturday hours)
28 December - closed (Sunday)
29 December - open as usual
30 December - open as usual
31 December - all lines close at 4pm
1 January - closed (Bank Holiday)
2 January - back to normal times

*For customer service and training purposes, calls with Kent Reliance may be monitored and/or recorded. We can only provide information about our products and services and we cannot give advice.

Former Northern Rock customers

For Customer services call 0333 003 7220 (lines are open Mon-Fri 9-5pm)
For Collections/customers in financial difficulties call 0333 0037229 (lines are open Mon-Fri 8am-8pm and Saturday 8am-2pm).

Calls may be recorded or monitored.

Write a letter

You can write to us at our head office, at the following address:

For mortgages: 
Kent Reliance 
PO BOX 600 
Chatham 
ME4 9DW

For savings:
Kent Reliance 
PO BOX 601
Chatham
ME4 9DX

Send us an email

Email us at mail@krbs.com

Please be aware though, email isn’t always secure, so you shouldn’t use email for any sensitive information, such as account details, balance information or address changes.

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If we get it wrong, let us put it right

If you need to let us know that something has gone wrong, please see our guide to how to complain.

Tell us how we did

After you've contacted us, please complete our survey to let us know how we handled your query. Your feedback will help us improve your customer experience and ensure we can continue to offer services to the highest standards in the future.