Kent Reliance support and downloads

Kent Reliance Online Services

To ensure that our online services continue to operate effectively, we occasionally have to take the service off line to carry out essential maintenance.

We schedule this maintenance at times that will cause the least possible disruption to our customers.

Upcoming maintenance times


Start time

Finish time

Saturday 16 September 2017  13.00

Monday 18 September 2017  00.05

Saturday 30 September 2017 16:30

Sunday 1 October 2017 08.00

Sunday 15 October 2017  00.05

Sunday 15 October 2017  08.00

Sunday 19 November 2017 00.05

Sunday 19 November 2017 08.00

Friday 24 November 2017 21.00

Saturday 25 November 2017 00.05

Sunday 17 December 2017 00.05

Sunday 17 December 2017 08.00

Between the hours of 11pm and 4am the Online Service goes into Read-only mode. This is a restricted version of the Service whereby you will not be able to deposit or withdraw funds, but will still be able to log on and view your account.

Change log

7 October 2015

Three key changes:

  • Secret word now automatically tabs to the next field
  • Resolved issues experienced by some customers when logging on and applying for new accounts using Google Chrome and Mozilla Firefox browsers
  • Resolved issues experienced by some customers being asked for further evidence of identification when logging on and applying for new accounts

12 August 2015

Three key changes:

  • Removed the security questions required when registering for online services.
  • Improved the password reset process.
  • Added the use of text messages (SMS) for some online functionality

30 June 2015

Three key changes:

  • Usability changes to make the application form easier for customers to complete. These changes are a response to direct feedback from our customers;
  • Regulatory changes to comply with Financial Services Compensation Scheme rules to ensure customer understand the level of protection to which they are entitled; and
  • Service improvements to display remaining ISA allowance and the date on which funds in a fixed term account will become available.