Kent Reliance support and downloads

Kent Reliance Online Services

To ensure that our online services continue to operate effectively, we occasionally have to take the service off line to carry out essential maintenance.

We schedule this maintenance at times that will cause the least possible disruption to our customers.

Upcoming maintenance times


Start time

Finish time

Saturday 21 April 2018 16.00

Sunday 22 April 2018 20.00

Sunday 20 May 2018 00.05

Sunday 20 May 2018 08.00

Sunday 17 June 2018 00.05

Sunday 17 June 2018 08.00

Sunday 15 July 2018 00.05

Sunday 15 July 2018 08.00

Sunday 19 August 2018 00.05

Sunday 19 August 2018 08.00

Sunday 16 September 2018 00.05

Sunday 16 September 2018 08.00

Sunday 21 October 2018 00.05

Sunday 21 October 2018 08.00

Sunday 18 November 2018 00.05

Sunday 18 November 2018 08.00

Sunday 16 December 2018 00.05

Sunday 16 December 2018 08.00

Between the hours of 11pm and 4am the Online Service goes into Read-only mode. This is a restricted version of the Service whereby you will not be able to deposit or withdraw funds, but will still be able to log on and view your account.

Change log

7 October 2015

Three key changes:

  • Secret word now automatically tabs to the next field
  • Resolved issues experienced by some customers when logging on and applying for new accounts using Google Chrome and Mozilla Firefox browsers
  • Resolved issues experienced by some customers being asked for further evidence of identification when logging on and applying for new accounts

12 August 2015

Three key changes:

  • Removed the security questions required when registering for online services.
  • Improved the password reset process.
  • Added the use of text messages (SMS) for some online functionality

30 June 2015

Three key changes:

  • Usability changes to make the application form easier for customers to complete. These changes are a response to direct feedback from our customers;
  • Regulatory changes to comply with Financial Services Compensation Scheme rules to ensure customer understand the level of protection to which they are entitled; and
  • Service improvements to display remaining ISA allowance and the date on which funds in a fixed term account will become available.