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Maintenance Schedule

Occasionally, we need to carry out essential maintenance on our website meaning certain webpages or services are unavailable to access for a set period of time. To help, this page provides a record of when scheduled maintenance will be taking place and what area of the site is affected.

Kent Reliance Online Services Kent Reliance Online Services

To ensure that our website, online services and portals continue to operate effectively, we occasionally have to take some areas offline to carry out essential maintenance. We schedule this maintenance at times that will cause the least possible disruption to our customers, but to help you plan in advance, here’s a schedule of upcoming maintenance dates and times.

  • If you have a username
  • If you have a 10-digit user ID
  • Choices portal (mortgages)

If you have a username

Wednesday 18 February

maintenance window detailsUnavailable between 6pm - 9pm

Saturday 21 February

maintenance window detailsUnavailable between 2.30pm – 10.30pm

Sunday 22 February

maintenance window detailsUnavailable between 9am – 6pm

Saturday 7 March – Sunday 8 March

maintenance window detailsUnavailable between 2.30pm, Saturday – 8pm, Sunday

Saturday 21 March – Sunday 22 March

maintenance window detailsUnavailable between 2.30pm, Saturday – 8pm, Sunday

What can you do:

Deposits You can deposit into your account as usual.
You won’t be able to You won’t be able to log in
You won’t be able to You won’t be able to request withdrawals or transfers
You won’t be able to You won’t be able to apply for new accounts

If you have a 10-digit user ID

Saturday 21 February

maintenance window detailsUnavailable between 2.30pm – 10.30pm

Saturday 7 March – Sunday 8 March

maintenance window detailsUnavailable between 2.30pm, Saturday – 8pm, Sunday

Saturday 21 March – Sunday 22 March

maintenance window detailsUnavailable between 2.30pm, Saturday – 8pm, Sunday

What can you do:

You can You can log in to view balances and transactions
Deposits You can deposit which will continue to be processed as usual unless we have contacted you to tell you your account will be moving to our new Online Services. In which case please check your email account for details.
You won’t be able to You won’t be able to apply for new accounts
You won’t be able to You won’t be able to request withdrawals or transfers
You won’t be able to You won’t be able to make changes to your account through our Customer Services Team

Please note: Between 11pm and 4am daily our online services will only be available as a read-only restricted version, whereby you won’t be able to deposit or withdraw funds but will still be able to log on and view your account.

Choice portal

No maintenance schedule