We’re aware of a delay in some customers receiving postal communications from us, this is due to an issue with one of our suppliers. We apologise for any inconveniences as we work on a resolution.

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Kent Reliance Online Services

To ensure that our website, online services and portals continue to operate effectively, we occasionally have to take some areas offline to carry out essential maintenance.

We schedule this maintenance at times that will cause the least possible disruption to our customers, but to help you plan in advance, here’s a schedule of upcoming maintenance dates and times.

Upcoming maintenance times

Service/area affected

Start date and time

Finish date and time

Choices portal

Saturday 7 December 2024 2.30pm

Saturday 7 December 2024 4.30pm

Choices portal

Monday 9 December 2024 7pm

Monday 9 December 2024 9pm

Choices portal

Wednesday 11 December 2024 8pm

Thursday 12 December 2024 12.20am

Choices portal

Sunday 15 December 2024 7am

Sunday 15 December 2024 6pm


Between 11pm and 4am our online services will only be available as a read-only restricted version, whereby you won’t be able to deposit or withdraw funds, but will still be able to log on and view your account. There may be occasions where access is unavailable; however, this is temporary and shouldn’t last longer than five minutes.