Support and downloads

Keeping you up to date

We will send you a statement every year in April (unless your account terms and conditions state otherwise). If you opened your account online, your statement may be made available electronically.

If you register to use Online Services, you can view your account balance and recent transactions online at any time. Register for Online Services now.

Please note: if you have a branch-based (passbook) account, you will be able to view your balance and transactions, but will not be able to make additional deposits or withdraw funds online from these accounts.

Interest on your account

Unless your account states otherwise, you will receive annual interest on 5 April each year. If you have asked for monthly interest, this will be paid on the last working day of each month.


Marketing material

When you opened your account, you will have let the Kent Reliance Group know your marketing preferences and whether you would like to be updated about products and services that we think may interest you.

If you wish to change your marketing preferences, you can do so any time. If you have online access, simply log on and send us a secure message. Otherwise, write to us:

PO Box 601

Please see our section on How we use your information.

Keeping us up to date

Lost or stolen documents

Please let us know immediately if you lose your passbook or other documents relating to your account. Contact us here.

Changing your account details

It’s important that you keep us up to date with changes to important information such as your name, address, telephone number or email address. You can let us know of any changes in the following ways:

At branches Call into one of our branches. Please bring your passbook, another form of identification and evidence to confirm the changes.
By telephone Call 0345 122 1122. We will need to ask you some questions to verify your identity and may require you to write or provide evidence to confirm the changes.
By post Please write to us at PO Box 601, Chatham ME4 9DX. Please make sure you sign your letter and provide evidence to confirm the changes.
Online Log on to Online Services and send us a secure message. We will aim to first verify the changes electronically, but may require you to provide evidence to confirm the changes if we are unable to verify them online.

For customer service and training purposes, calls with Kent Reliance may be monitored and/or recorded.