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Depending on your account terms, you can withdraw online, in branch, by post or over the telephone. Funds will only be able to be transferred electronically to your nominated account. Only customers who opened their accounts in a branch will be able to transact in a branch.

  • Nominated accounts: Must be a UK Bank/building society current account held in your name.

For notice accounts, if you are requesting a withdrawal, you must specify if you require immediate access to the funds. If you do require immediate access, the withdrawal will be subject to a loss of interest, details of which are set out in the product literature.

For fixed term accounts, if you are requesting a withdrawal during the fixed term, you will incur a loss of interest as stated in the product literature.

Any withdrawal request received on a non-working day (i.e. a weekend and any national holiday in England) or after 3.30pm will be processed the following working day.

If you have been issued with a passbook, this must be submitted with your payment request.

Electronic transfer

Withdrawals from your account can only be credited to your nominated bank account.

Money withdrawn from your account by electronic transfer will be processed in accordance with the below timescales.  

Amount to be withdrawn (Requested prior to 3:30pm) Receipt timescales (Requested prior to 3.30pm) 
£249,999.99 and below
Same day
£250,000 and over (Bacs)
Within 3 working days 


If we receive a payment request after the 3.30pm cut off time or on a non-working day, your request will be treated as being received the next working day.

Please be aware, if you send us a postal request, funds may be received a day later than quoted above.

If you make a change or add a new nominated bank account, it will take 1 working day to validate your new nominated account. Please allow additional time for the update to take effect. This will result in the payment timescales being delayed by 1 working day.


Cash withdrawals are only permitted to customers who opened their account in a branch. Our current cash limit is a maximum of £500 per day per account. Withdrawals requested in excess of £500 must be paid by cheque or electronic transfer.

In order to make a withdrawal from a branch based account, you must take your passbook.


Subject to your product literature you can request for a cheque withdrawal by post, over the telephone or in branch. To request a cheque withdrawal from your account you must provide the following details:

  • Date transaction is required
  • Amount
  • Your signature to provide consent for payment (if in writing)
  • Your passbook (if a branch based account)

Cheques will only be payable to you and sent to the address registered on the account.

Download withdrawal/closure form here


A CHAPS payment will be processed the same working day, providing the instruction is received by 3.30pm. You will receive the funds in your nominated bank account the same day it is processed. Please note that each CHAPS payment you request will incur a £10 charge.

Any instructions received after 3.30pm will be carried out the following working day.