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You can withdraw online, by post and in branch, depending on your account terms. Electronic payments from your account can only be credited to your nominated bank account.

For notice accounts

If you’re requesting a withdrawal, you must specify if you require immediate access to the funds. If this is the case, the withdrawal will be subject to a loss of interest, details of which are set out in the product literature.

For fixed term accounts

If you’re requesting a withdrawal during the fixed term, you’ll incur a loss of interest as stated in the product literature.


To request a payment from your account, you’ll need to provide us with the following details:

  • Date transaction is required
  • Amount
  • Your signature to provide consent for payment (if in writing)
  • Your passbook (you must have your passbook to make a withdrawal from a branch based account)

If you’re requesting for a withdrawal in branch, you’ll also need to take a form of identification with you.

Alternatively, you can download a withdrawal/closure form here 

Electronic payments

Electronic payments (including CHAPS) will only be credited to your nominated account.

If you make a change or add a new nominated bank, it’ll take one working day to validate your new nominated account. Please allow for additional time for the update to take effect. This will result in the payment timescales being delayed by one day.

Please be aware that if you send us a postal request, funds may be received a day later than quoted. If we receive a payment request after the 3.30pm cut off time or on a non-working day, your request will be treated as being received the next working day.


Electronic transfer

Amount to be withdrawn (requested prior to 3.30pm on a working day) Receipt timescales (requested prior to 3.30pm on a working day)
£249,999.99 and below
Same day
£250,000 and over
Within three working days

CHAPS

Amount to be withdrawn (requested prior to 3.30pm on a working day) Receipt timescales (requested prior to 3.30pm on a working day)
There is no limit for CHAPs payments
Same day

Please note that each CHAPS payment you request will incur a £10 charge.

Cash

Cash withdrawals are only permitted to customers who opened their account in a branch.


Cash

Amount to be withdrawn (requested during branch opening hours) Receipt timescales (requested during branch opening hours)
Our current cash limit is £500
Same day

Withdrawals in excess of £500 must be paid by cheque or electronic payment. (e.g., CHAPS, bank transfer)

Cheque

Cheque withdrawals aren’t available online.

 

Cheques

Method of request Amount to be withdrawn  Receipt timescales 
Branch (requested during branch opening hours)

£50,000 and below

Same day


£50,001 and above Your cheque will be processed at our Customer Services office and posted to your registered address.

Please see tables 4 and 5 of the Savings general terms and conditions for further details. 
Post/telephone (requested by 12.30pm on a working day)

No limit, subject to funds being available in the account 

Your cheque will be posted to your registered address the day your request is treated as received.

Please see tables 4 and 5 of the Savings general terms and conditions for further details.