ISA FAQs

Can I open a new ISA during the move to new Online Services?

Yes, you can still open an ISA with us, but Branch ISAs and Online ISAs are separate products as Online ISA are held on out new online savings. As a result you will not be able to transfer funds directly between a Branch ISA and an Online ISA.

You can withdraw money from a Branch ISA and pay it into an Online ISA, but this wouldn’t count as an ISA transfer and may affect the tax free status of those funds.

Can I deposit money into my existing ISA during the move to new Online Services?

If you’d like to add a deposit to your accounts before they move to our new Online Services, please check your email for the deadline by which we must receive your payment.

Any deposits we receive to your existing account details after that time, will be returned without interest.

Can I deposit money into my existing Fixed ISA after the move to the new Online Services?

Deposits into a Fixed Rate ISA will not be possible after the move to our new Online Services. If you want to make any additional deposits into your ISA, you must do this before the move.

Can I withdraw money from my existing ISA during the move to the new Online Services?

If you wish to request a withdrawal prior to your accounts moving, please refer to your email for the deadline by which you must submit your request.

Can I transfer money into my ISA during the move to the new Online Services?

You can request a transfer in (if your product terms allow this) once your accounts have moved to our new Online Services.

Important: Following the move of online savings accounts to the new online services, it will not be possible to make a transfer directly between an account on our new online services and any postal or branch account or accounts you have on our existing online services. It is only possible to transfer funds between an account on our new online services with another account on those new online services.

If you have a branch or postal ISA with us or ISA on our existing online services, then please be aware that any funds you withdraw from those ISAs cannot be paid back into an ISA without that affecting your ISA allowance. Funds withdrawn from an account on our existing online services or a branch or postal ISA may lose their tax-free status permanently.

Can I transfer money out of my ISA during the move to the new Online Services?

You can request a transfer out to another provider as normal. As long as it’s received up until Wednesday 9^th September. You’ll be able to request a transfer out once your account has been moved. But please note that the request must be made using your new savings account details, or they will be rejected.