We’re delighted to offer exclusive accounts to Charter Savings Bank customers whose existing Fixed Rate Bonds are due to mature shortly.
Whilst we’re part of the same group, we operate our savings accounts differently. We’ve highlighted below some of the differences that you may find useful to see at a glance, however please take the time to read all of the information provided about our accounts before you apply.
Take a look at the details of the exclusive accounts we have on offer. If you decide to open one you can apply for it by completing our online application form. Don’t forget to tell Charter Savings Bank to send your savings to your nominated account so you can transfer them to us directly from there once your new account is open.
Once your application has been approved you will have 30 days to fund your account. This means you can choose to apply for your new account now, and still have plenty of time to transfer your matured funds from your nominated account. You may be given the option to deposit right away during the online application - rest assured that if you do so, this will not prevent you from being able to make additional deposits.
We will need to verify the following details when you apply for one of our accounts:
Nominated Account Bank Validation
You must provide a valid UK bank/building society current or savings account as your nominated account. We will electronically verify that this account is held in your name (or in the name of the first applicant in the case of a new joint account application).
If electronic validation is not possible during the application process, we may ask you to send us an original Bank/Building Society account statement no more than three months old showing the account details. You will not be able to fund your account with your initial deposit until we have verified your nominated account.
Proof of Name and Address
Once you have submitted your online application, before you can fund your account, we will check your identity and address. These checks are carried out electronically to make it as easy as possible for you. Sometimes we are unable to carry out the checks electronically and we may ask you to send in some additional evidence of identification by post. We will let you know if we need any additional information onscreen and by email.
You can find a list of the types of documentation we can accept by taking a look at our Proof of ID leaflet.
Our customer service team opening hours are slightly different to Charter Savings Bank.
We’re open:
Monday – Thursday: 08:00 - 19:00
Friday: 08:00 - 18:00
Saturday: 09:00 - 14:00
Closed Sundays and Bank Holidays
You can call us on 0345 122 0022
For customer service and training purposes, calls may be monitored and/or recorded. We can only provide information about our products and services and we cannot give advice.
If you choose to open a savings account with us, you’ll also be able to log in to Online Services and send us a secure message with any queries you have regarding your account. You can also write to us or email us, visit the Contact Us page on our website to see full details of how to get in touch.
We will write to you with your options 14 days before your maturity date. If we do not receive your maturity instructions, your funds will be automatically transferred to another product from our range of available products, which has a term that is closest in length to the product that is maturing and other similar terms and conditions. You’ll have a 14 day cooling off period where you can decide to move the savings to another account or to your nominated account without penalty.
Further information
You can find lots more information about how our accounts work in our Important Information Leaflet and on the support page of our website.