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Whether you prefer to reach us by phone, email, or in person at one of our local branches, we're ready to provide the help you need. Alternatively, you may be able to find the answer you’re looking for by choosing from the topics on our Support page.

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View your nearest branch or see our full list here.

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EssentialmaintenanceEssential maintenance

Please note that due to essential maintenance, the following services will be unavailable between the hours of 9am and 9pm on Sunday 10 November 2024.

We apologise for any inconvenience caused.

Services unavailable
Online Services – For customers who have account numbers starting with letters such as ABCXXXXXXX
Choices Portal

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Bank of England rate decrease

Following the recent change to the Bank of England base rate, we’re currently reviewing both mortgage and savings product ranges and will announce any changes in due course.

To find out how this may affect your mortgage, click on the Mortgages tab.

Find out more
Chatham
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250 High Street, ChathamME4 4AN

Mon
Tue
Wed
Thu
Fri
Sat
Sun
Not Busy
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Opening times
Monday - Tuesday 9AM - 4.30PM
Wednesday 10AM - 4.30PM
Thursday - Friday 9AM - 4.30PM
Saturday 9AM - 12PM
Sunday & Bank holidays Closed
Branch Features
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Bookable appointments

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Parking within five minutes' walk

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Separate office

Hempstead
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76, Hempstead Valley Shopping Centre, GillinghamME7 3PD

Mon
Tue
Wed
Thu
Fri
Sat
Sun
Not Busy
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Opening times
Monday - Tuesday 9AM - 4.30PM
Wednesday 10AM - 4.30PM
Thursday - Friday 9AM - 4.30PM
Saturday 9AM - 12PM
Sunday & Bank holidays Closed
Branch Features
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Bookable appointments

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Free parking

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Separate office

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Wheelchair friendly

Strood
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137 High Street, StroodME2 4TJ

Mon
Tue
Wed
Thu
Fri
Sat
Sun
Not Busy
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Opening times
Monday - Tuesday 9AM - 4.30PM
Wednesday 10AM - 4.30PM
Thursday - Friday 9AM - 4.30PM
Saturday 9AM - 12PM
Sunday & Bank holidays Closed
Branch Features
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Short walk from train station

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Parking within five minutes' walk

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Easy access to the A2 and M20

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Wheelchair friendly

Maidstone
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5-6 High Street, MaidstoneME14 1HJ

Mon
Tue
Wed
Thu
Fri
Sat
Sun
Not Busy
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Due to unforeseen circumstances, the Maidstone branch is temporarily closed. Please find alternative branches to visit from the list below, or contact us on 03451 221122. We're sorry for any inconvenience this may cause.
Opening times
Monday - Tuesday 9AM - 4.30PM
Wednesday 10AM - 4.30PM
Thursday - Friday 9AM - 4.30PM
Saturday 9AM - 12PM
Sunday & Bank holidays Closed
Branch Features
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Bookable appointments

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Parking within five minutes' walk

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Central location

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Wheelchair friendly

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Separate office

Gravesend
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1-2 King Street, GravesendDA12 2EB

Mon
Tue
Wed
Thu
Fri
Sat
Sun
Not Busy
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Opening times
Monday - Tuesday 9AM - 4.30PM
Wednesday 10AM - 4.30PM
Thursday - Friday 9AM - 4.30PM
Saturday 9AM - 12PM
Sunday & Bank holidays Closed
Branch Features
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Bookable appointments

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Parking within five minutes' walk

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Separate office

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Wheelchair friendly

Canterbury
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12-13 High Street, CanterburyCT1 2JE

Mon
Tue
Wed
Thu
Fri
Sat
Sun
Not Busy
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Opening times
Monday - Tuesday 9AM - 4.30PM
Wednesday 10AM - 4.30PM
Thursday - Friday 9AM - 4.30PM
Saturday 9AM - 12PM
Sunday & Bank holidays Closed
Branch Features
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Bookable appointments

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Separate office

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Wheelchair friendly

Littlehampton
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76 High Street, LittlehamptonBN17 5DX

Mon
Tue
Wed
Thu
Fri
Sat
Sun
Not Busy
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Opening times
Monday - Tuesday 9AM - 4.30PM
Wednesday 10AM - 4.30PM
Thursday - Friday 9AM - 4.30PM
Saturday - Sunday Closed
Bank holidays Closed
Branch Features
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Bookable appointments

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Parking within five minutes' walk

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Central location

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Wheelchair friendly

Chichester
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27 East Street ChichesterPO19 1HS

Mon
Tue
Wed
Thu
Fri
Sat
Sun
Not Busy
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Opening times
Monday - Wednesday 9AM - 4.30PM
Thursday 10AM - 4.30PM
Friday 9AM - 4.30PM
Saturday - Sunday Closed
Bank holidays Closed
Branch Features
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5 minutes’ walk from train station

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Parking within five minutes' walk

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Wheelchair friendly

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Central location

Hythe
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4 The Marsh Parade, SouthamptonSO45 6AN

Mon
Tue
Wed
Thu
Fri
Sat
Sun
Not Busy
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Opening times
Monday - Tuesday 9AM - 4.30PM
Wednesday 10AM - 4.30PM
Thursday - Friday 9AM - 4.30PM
Saturday 9AM - 12PM
Sunday & Bank holidays Closed
Branch Features
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Bookable appointments

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Parking with five min walk

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Central location

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Wheelchair friendly

Other branches

Although all our branches are in the South of England we provide online and postal accounts nation wide.

Canterbury
Canterbury

12-13 High Street, CanterburyCT1 2JE

Branch info Down arrow
Opening times
Monday - Tuesday 9AM - 4.30PM
Wednesday 10AM - 4.30PM
Thursday - Friday 9AM - 4.30PM
Saturday 9AM - 12PM
Sunday & Bank holidays Closed
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Not Busy
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Branch Features
Icon

Bookable appointments

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Separate office

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Wheelchair friendly

Chatham
Chatham

250 High Street, ChathamME4 4AN

Branch info Down arrow
Opening times
Monday - Tuesday 9AM - 4.30PM
Wednesday 10AM - 4.30PM
Thursday - Friday 9AM - 4.30PM
Saturday 9AM - 12PM
Sunday & Bank holidays Closed
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Not Busy
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Branch Features
Icon

Bookable appointments

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Parking within five minutes' walk

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Separate office

Chichester
Chichester

27 East Street ChichesterPO19 1HS

Branch info Down arrow
Opening times
Monday - Wednesday 9AM - 4.30PM
Thursday 10AM - 4.30PM
Friday 9AM - 4.30PM
Saturday - Sunday Closed
Bank holidays Closed
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Not Busy
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Branch Features
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5 minutes’ walk from train station

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Parking within five minutes' walk

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Wheelchair friendly

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Central location

Gravesend
Gravesend

1-2 King Street, GravesendDA12 2EB

Branch info Down arrow
Opening times
Monday - Tuesday 9AM - 4.30PM
Wednesday 10AM - 4.30PM
Thursday - Friday 9AM - 4.30PM
Saturday 9AM - 12PM
Sunday & Bank holidays Closed
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Not Busy
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Branch Features
Icon

Bookable appointments

Icon

Parking within five minutes' walk

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Separate office

Icon

Wheelchair friendly

Hempstead
Hempstead

76, Hempstead Valley Shopping Centre, GillinghamME7 3PD

Branch info Down arrow
Opening times
Monday - Tuesday 9AM - 4.30PM
Wednesday 10AM - 4.30PM
Thursday - Friday 9AM - 4.30PM
Saturday 9AM - 12PM
Sunday & Bank holidays Closed
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Not Busy
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Branch Features
Icon

Bookable appointments

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Free parking

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Separate office

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Wheelchair friendly

Hythe
Hythe

4 The Marsh Parade, SouthamptonSO45 6AN

Branch info Down arrow
Opening times
Monday - Tuesday 9AM - 4.30PM
Wednesday 10AM - 4.30PM
Thursday - Friday 9AM - 4.30PM
Saturday 9AM - 12PM
Sunday & Bank holidays Closed
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Not Busy
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Branch Features
Icon

Bookable appointments

Icon

Parking with five min walk

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Central location

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Wheelchair friendly

Littlehampton
Littlehampton

76 High Street, LittlehamptonBN17 5DX

Branch info Down arrow
Opening times
Monday - Tuesday 9AM - 4.30PM
Wednesday 10AM - 4.30PM
Thursday - Friday 9AM - 4.30PM
Saturday - Sunday Closed
Bank holidays Closed
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Not Busy
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Branch Features
Icon

Bookable appointments

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Parking within five minutes' walk

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Central location

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Wheelchair friendly

Maidstone
Maidstone

5-6 High Street, MaidstoneME14 1HJ

Branch info Down arrow
Due to unforeseen circumstances, the Maidstone branch is temporarily closed. Please find alternative branches to visit from the list below, or contact us on 03451 221122. We're sorry for any inconvenience this may cause.
Opening times
Monday - Tuesday 9AM - 4.30PM
Wednesday 10AM - 4.30PM
Thursday - Friday 9AM - 4.30PM
Saturday 9AM - 12PM
Sunday & Bank holidays Closed
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Not Busy
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Branch Features
Icon

Bookable appointments

Icon

Parking within five minutes' walk

Icon

Central location

Icon

Wheelchair friendly

Icon

Separate office

Strood
Strood

137 High Street, StroodME2 4TJ

Branch info Down arrow
Opening times
Monday - Tuesday 9AM - 4.30PM
Wednesday 10AM - 4.30PM
Thursday - Friday 9AM - 4.30PM
Saturday 9AM - 12PM
Sunday & Bank holidays Closed
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Not Busy
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
Branch Features
Icon

Short walk from train station

Icon

Parking within five minutes' walk

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Easy access to the A2 and M20

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Wheelchair friendly

Please see our branches page where you can see full addresses and a map to help you find your nearest branch.

You can see a full list of the opening hours for all of our branches here.

Please see our parking and public transport page for the latest information.

You can arrange an appointment during the week (Monday to Friday) by calling our Customer Services team on 03451 221122, who will arrange for the branch to contact you to book a convenient time.

If you’re registered to access your account online, please login using your User ID and password. Once logged in, you’ll be able to see your balance, transactions and what rate your account is currently earning.

Alternatively, please call our Customer Services team on 03451 221122 or visit a branch where our teams will be able to help.

Please visit the Bank of England website for further information.

A nominated bank account is a current account with another UK bank/building society held in your name that has been registered and verified by us. Your nominated bank account is where all electronic payments (apart from internal transfers) out of your Kent Reliance account must be made.

Your nominated bank account can be a sole or joint account. Any current account that you’re named on can be used as a nominated bank account.

In order to send an electronic payment out of your account we require a nominated bank account to be registered and verified by us before the payment request is received.

For any account opened from 30 August 2019, if you’ve requested for your interest (if payable) to be paid away from your Kent Reliance account, this will be sent to your nominated bank account.

For accounts opened before 30 August 2019, if payable, interest will be paid into the account you’ve requested when opening the account (or subsequently changed), which may be different to your nominated bank account.

Negative interest will be applied to an account for one of the reasons below:

• A withdrawal from or closure of your account resulted in a “loss of interest” in line with the product specifics T&Cs. The accrued interest earned on your account up to the withdrawal/closure did not exceed the amount of lost interest and so negative interest was applied to your account. For example, if you have a 60 day notice account that allows immediate access and you wish to withdraw funds without providing us with the full 60 days’ notice. This withdrawal will result in 60 days of loss of interest on your account as set out in the product specific Ts & Cs.

• A withdrawal from or closure of your account has been made after our systems calculated the monthly interest due for that month. Our systems calculate monthly interest payments on the working day prior to the last working day of the month. If a withdrawal or closure is made after this it may result in us overpaying interest to you. If the amount of accrued interest remaining in the account is less than the amount of overpaid interest, negative interest will be applied to the account.

• When calculating monthly interest, we do so on the basis that each month last 30.416 days (365 days divided by 12 months). This means that in some months, for example February which can have 28 or 29 days, you would receive the same amount of interest as you would in March which has 31 days. This can result in a negative interest being applied if a withdrawal or closure is processed within the first few days of a new month and our system calculates that we have paid interest to your account for more days than we have actually held your funds.

Yes. You can write to us, call us or visit a branch.

If you are making a withdrawal and opt to change your nominated bank account it will take one working day to validate your new nominated bank account electronically and for the update to take effect.

If you are just changing your nominated account this will take up to 5 working days.

However, if electronic validation is not possible, we may ask you to send us an original Bank/Building Society account statement no more than three months old showing the account details. Until such time the update takes effect, withdrawals made from your account(s) will still be credited to your existing nominated bank account.

You must provide details of a valid UK bank/building society current account for your nominated bank account. We’ll electronically verify that this account is held in your name (or in the name of the first applicant in the case of a new joint account application) and you may be requested to provide additional evidence (e.g. an account statement) if we’re unable to verify this information electronically.

No. Each customer may only have one nominated bank account. This will be used for withdrawals/payments on all accounts held with us.

Yes. When opening a joint account, the first applicant must be named on the nominated bank account for the identity verification purposes. Once set up, additional account holders of a joint account may also have a different nominated bank account associated with the joint account.

This depends on the, day and time you submit your withdrawal/payment request. Please refer to our withdrawals page on our website.

Please visit our support page for more information.

Please visit our complaints page.

To open a Business savings account online, your company must be a Private Limited business registered in the UK with fewer than three Directors and major Shareholders.

Your details must also be registered and up to date at Companies House.

An Authorised User is an individual who is designated to operate the Business savings account on behalf of the Company. At account opening, every Director and major Shareholder of your Company must be set up as an Authorised User so that the necessary identification checks can be conducted on each of them as part of the application.

A maximum of three Authorised Users may operate the accounts of a Company at any one time.

Unfortunately if your Company has more than three Directors and major Shareholders, you are not eligible to open a Business savings account with Kent Reliance.

Unfortunately if your Company has Shareholders who are not Directors, you are not eligible to open a Business savings account with Kent Reliance.

Details about your Company and its Authorised Users will be retrieved and verified from Companies House. Once you have submitted your online application, before allowing you to fund the account, we will check the identity and address of each Authorised User. These checks are carried out electronically to make it as easy as possible for you. Sometimes we are unable to carry out the checks electronically and we may ask you to send in some additional evidence of identification by post. We will let you know if we need any additional information at the end of your application.

Details about your Company, Directors and major Shareholders retrieved from Companies House will not be editable within your application.

If inaccurate or incomplete information is retrieved from Companies House, before submitting your application, you will need to contact Companies House and correct your details.

Companies House should tell you how long it will take to correct and update details held on their systems; however this is usually 2-3 working days.

Your Company will need to have a valid UK Bank or Building Society current account held in the Company's name. The account must allow transfers to be made and received electronically and will be known as the nominated bank account. We will need the sort code and account number for the nominated account to complete the application. All deposits into and withdrawals from your Kent Reliance account must be from or to the nominated account.

Yes, as soon as your opening deposit has reached your Kent Reliance Business savings account, an email and SMS (if a mobile number has been registered) will be sent to each Authorised User confirming receipt of funds.

A letter confirming that the new account is open will be sent to the trading address of your Company once the initial deposit has been received.

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