Scheduled service announcement
We’re planning to carry out scheduled testing of our systems, so we can continue to provide the best possible service.
To support this, our branches will be closed on Saturday 16 October, reopening at 9am on Monday 18 October.
Our call centre team will be unavailable on Saturday 16 October and there will be no access to your online accounts between 6am on Saturday 16 October and 12.05am on Monday 18 October.
We apologise for any inconvenience this may cause and thank you for your patience.
Branch visits
You can now open an account in branch; however, we won’t process your application whilst you wait. Your application will be processed in our back office and subject to identification checks, your new account details will be sent to you through the post.
You can also carry out transactions over the phone by calling 03451 221122 where we’ll be happy to help. Take a look at our dedicated COVID-19 Savings FAQs to see the latest information for branch customers.
To protect the health and wellbeing of our customers and colleagues, please wear a face covering when you visit and continue to adhere to social distancing safety measures.