Paragon Customer Communications will be responsible for receiving our post from Royal Mail, opening, sorting and digitally scanning the information. This is then securely uploaded to our systems to be processed. The only change is the location where the first stage of the process is completed – all other elements remain unchanged.
Paragon are fully compliant with current the General Data Protection Regulations GDPR Law and are ISO27001 (internationally recognised information security standard) compliant. As a minimum, all staff at Paragon Customer Communications are governed by the same policies and procedures as OneSavings Bank staff in relation to information security and there are strict measures in place to ensure adherence to these.