We recognise that certain customers are at greater risk of poor outcomes when dealing with their finances and vulnerability can arise for a wide range of reasons.
No matter what support you need, or situation you’re facing, we’re here to help in any way we can. We know there’s no one-size-fits-all approach, so we’ll take the time to understand your needs and respond with sensitivity, respect and compassion.
Here are just some of the ways we’re committed to supporting our customers:
To find out what steps you need to take to register a Power of Attorney to an account, please go to our power of attorney page.
There can be a lot to think about when you lose someone close to you. That’s why we’ve put together an overview of important things you need to consider during this difficult time.
In our guide to fraud and scams you can learn how to spot a scam and keep your money safe, as well as know the risks, look out for the tell-tale signs, and have peace of mind when managing your finances.
We understand the worry and concern you may face if you’re having difficulties in meeting your mortgage repayments. Our financial difficulties support page explains what we can do to assist you and steps you can take to help yourself.
If you need to appoint a third party to discuss your account with us, please call us on 0345 122 0033.
If you’ve been a victim of financial abuse, UK Finance’s “It’s your money” guide provides information on what support is available to you.
We’ve compiled a list of organisations who have the expertise, skills and knowledge and provide the support or advice you might need.Download our guide here
To find out more information about a power of attorney, please visit https://www.gov.uk/power-of-attorney
If you have any questions or concerns about any aspect of managing your account, or want to speak to someone about any extra support you need, there are a variety of ways you can contact us:
The details you provide to us will be used sensitively to help us support you with managing your account and in line with our Privacy Notice, which you can view at https://www.kentreliance.co.uk/legal/privacy-policy. We’ll be happy to answer any questions you have about how we process your personal information when you contact us.
Improving our website accessibility is an ongoing priority for us, to ensure we keep up to date with website standards and enhancements in technology. Please tell us if you’re experiencing any difficulties through your preferred communication method with us.
We can produce large print, audio and Braille versions of our documents if required. Using the contact details above, just let us know which version is best for you.