Supporting you through bereavement
If you’ve lost someone, it may be a struggle to know what steps you need to take next. The information provided is there to assist you through this difficult time. If you need any further support with our bereavement process, please call us on 0345 122 1122 or write to us at OneSavings Bank, Sunderland, SR43 4AB. If you’d prefer a face-to-face conversation then visit your local branch and our team will be there to help you in the best way possible.
Please note that the information below is intended for savings customers only. If you’re a mortgage customer and you’re looking for additional information, please click here.
With you every step of the way
There can be a lot to think about when you lose someone close to you. That’s why we’ve put together an overview of important things you need to consider during this difficult time.
Register the death
It's a legal requirement to do this within
five days of the death.
Arrange the funeral
Contact a funeral director to begin
Is there a will?
Check to see if one exists
Contact other organisations
Inform any financial or legal bodies as
early as possible.
Manage the estate
If there is a will, this will help you deal
with the estate’s distribution.
Seeking further help
Reach out to others if you need
Registering a death
Every death must be registered at the local registry office. This must be done within five days (eight days in Scotland), unless it has been referred to the coroner. This is a legal requirement and the registrar provides a formal record of death (a death certificate).
What do I need to be able to register the death?
You’ll need to take the following documents/information with you when registering the death.
Personal information about the deceased (please see the checklist in the ‘Who to contact’ section to assist with this).
Medical certificate – this certificate is free and should be provided by a GP or doctor; or
Coroner’s certificate – in certain circumstances a death has to be investigated by the coroner.
The registrar won’t charge for issuing the death certificate. You may want to think about buying extra official copies of the death certificate, as this can be helpful when dealing with the deceased’s estate.
Arranging the funeral
Most funerals are arranged and take place within a week or two following death. It’s important to say goodbye. Funerals can be expensive, so it’s worth checking to see if a prepaid funeral plan or life insurance policies exist that may help to cover the cost. If there are sufficient funds in the deceased’s Kent Reliance account(s), these can be used to cover the funeral costs without having to wait for the Grant of Probate to be issued. These funds will be sent directly to the funeral directors.
Is there a will?
If there’s a will, it may be held with a solicitor, or at the the deceased’s home. A will explains what should happen to the deceased’s estate. It’s their last wishes as to what happens with their assets and funeral arrangements. If there’s a will, the deceased would have appointed an executor(s) to deal with their estate.
If there isn’t a will
Where the deceased has not left a valid will, their estate will be dealt with under the laws of intestacy. These laws set out who should deal with and benefit from the estate; this will usually be the next of kin. In some cases, “Letters of Administration”, issued by the Probate Registry will need to be applied for. This document authorises the appointed administrator to deal with the deceased’s estate. We suggest you contact your local Citizens Advice Bureau or solicitor if you require further support with this. A Grant of Probate or Letters of Administration can also be called a ‘Grant of Representation’. Throughout this page we’ve assumed that if one is required, the deceased representative will apply for a Grant of Probate. However, there may be cases where Letters of Administration will need to be applied for.
Who to contact
When you register the death, the registrar will direct you to the government service ‘Tell Us Once’, which can be found at gov.uk/after-a-death/organisationsyou-need-to-contact-and-tell-us-once; this enables you to contact various government departments in one go. This service is offered by most local authorities in England, Wales and Scotland, except Northern Ireland.
If the service isn’t offered by your local authority, then you may need to notify the following:
- HM Revenue and Customs (HMRC)
- The Department for Work and Pensions (DWP)
- HM Passport Office (HMPO)
- Driver and Vehicle Licensing Agency (DVLA)
- Local council
You may also have to inform other organisations. These could be legal, financial and social organisations that need to be informed as soon as possible.
Organisations you may need to contact:
- Banking and Building society providers
- Mortgage provider, landlord or local authority
- Royal Mail (for post redirection)
- Utility companies (water, gas, electric and phone)
- TV licensing and broadband companies
- Any clubs
- Dentists, doctors, hospitals or opticians
- Local church or regular place of worship
- Charities and/or care homes
To make sure that there are as few complications as possible in the notification process, it’s important to gather as much of the following information as you can about the person who has died.
We’ve created a checklist to simplify matters for you:
Valuing the estate
The first step is to identify the assets and liabilities of the deceased. Liabilities could include personal loans, credit cards, hire purchase agreements, outstanding
tax, etc. Assets could include property (less any mortgage), value of personal belongings, shares and monies that are held with other banks or building societies.
Any assets will need to be valued in order to distribute the deceased’s estate and if appropriate, to obtain a Grant of Probate.
Grant of Probate
A Grant of Probate is an official legal document which gives the authority to the deceased’s executors to act on behalf of the deceased when dealing with their estate. In Scotland, this is known as Grant of Confirmation.
Steps to take when applying for Grant of Probate
Once you’ve assessed the value of the estate and paid any required inheritance tax, the Grant of Probate will be issued. To apply for a Grant of Probate, a probate application form (PA1) must be completed. This can be downloaded from the HM Courts and Tribunals Service website at gov.uk.The completed application form can be submitted by post or via the government’s website. You can either choose to do this yourself or you can obtain the help of a solicitor.
Informing Kent Reliance when a customer dies
When it comes to informing us of the death of a customer, we want to provide as straightforward a process as possible. You can let us know as soon as possible of the death in a number of ways, by phoning us, visiting your local branch or writing to us. Once we’ve been notified, we can let you know what the next steps are.
What we’ll need from you
The first thing you’ll need to do is provide us with the original, an official or certified copy of the death certificate or coroner’s certificate. These will be returned to you. Please note, whilst the original death certificate can be taken into your local branch, we don’t advise you send these in the post. We recommend you send through the post either an official copy or a copy certified by a solicitor. Once we’ve received evidence of the death, we’ll be able to update our records. At this point, we won’t send any further correspondence to the deceased customer. We won’t be able to accept any further deposits into the deceased’s Kent Reliance account(s) (unless the account is held in joint names). If you do write to us, please include your address and contact number.
- Interest will continue to accrue until the account is closed
- The account will stay open until we receive appropriate documentation to close it
- For joint accounts, ownership will transfer to the other account holder(s)
The next steps will depend on the total balances held with us. These balances will include any unpaid interest that has accrued until the date of death.
Grant of Probate document requirements
Once probate has been granted, we’ll need to see either the original, official copy or certified copy of the Grant of Probate and be provided with a completed Deceased customer account(s) closure form. In normal circumstances, these documents can be provided to us by sending them through the post or by visiting your local branch. We’ll then take copies and return the documentation to you. We recommend you do not send the original Grant of Probate through the post.
Closure of the deceased customer’s account(s)
The table below shows the documents that we need in order to close the account(s) and distribute the deceased’s customer savings.
||Death Certificate required
|Deceased Estate Indemnity form required
|Grant of Probate Required
||Deceased customer account(s) closure form
|Balances up to £149.99*
|Balance Over £150* and Under £24,999.99*
|Balances Over £25,000*
*All figures above include interest.
Certain validation checks may need to be made by us if the funds are to be transferred to another UK bank or building society. We’ll require a recent bank statement or voided cheque to confirm the beneficiary’s details. Alternatively, a cheque can be made payable to the beneficiary and sent to the address provided on the Deceased customer account(s) closure form.
For balances up to £149.99
If the account balance is below £149.99 (including unpaid pending interest), it can be closed by providing the death certificate and the completed Deceased customer account(s) closure form.
Deceased estate indemnity form
If the total balances of all relevant accounts held with us by the deceased customer are £24,999.99 and below and you’re not applying for a Grant of Probate / Letters of Administration, you can complete our Deceased estate indemnity form. Please provide this together with a completed Deceased customer account(s) closure form. Both of these forms can be obtained from us on request. In order to release the funds from the deceased’s account, we may need to verify the identity (proof of name and address) of the person to whom we are sending the funds. This can be taken to your local branch or sent in to our Customer Services address at OneSavings Bank, Sunderland, SR43 4AB.
We can make certain payments from the deceased account before we receive the Grant of Probate (if appropriate) or the completed Deceased estate indemnity form and the Deceased customer account(s) closure form. These are:
Once we have been provided with the funeral directors’ original invoice, we’ll send a cheque to them direct for these costs. Unfortunately, we won’t be able to reimburse any funeral costs already paid by you.
Once we have been provided with a completed IHT423 form, we’ll arrange for a bank transfer to be made to HMRC for the amount of tax due. Once completed, we’ll send confirmation of the payment to the person dealing with the estate. Please submit a separate form for each account. An IHT423 can be downloaded from the HMRC website.
Additional Permitted Subscriptions
In the event of a customer’s death, the ISA allowance may be inherited by their spouse or civil partner. This is in line with ISA Regulations and HMRC guidance on Additional Permitted Subscription ('APS').
Who else can help?
Below is a list of other organisations you can contact that provide specialist financial and emotional support to people who’ve been bereaved.
We’re here to help
We hope that this has provided you with the essential information you may need. However, if you’d like someone to walk you through the steps you need to take in person, please let us know and we’ll do what we can to help. If you still have some questions or would like clarification on any of the information provided, please don’t hesitate to get in touch. Call us on 0345 122 1122 or visit your local branch and our team will support you in the best way possible.