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As part of our commitment to being clear and straightforward in everything we do, this section provides you with important information about our relationship with you – and what we may do with the information you give us.

Do you want to tell us about something that’s gone wrong?

We’re sorry if you’re not happy with our products or services – please do let us know by visiting How to Complain, and we’ll do everything we can to make it right.

How to complain

Complaints publication record

Other information

Terms and conditions

Privacy policy

Cookies policy

Accessibility

© OneSavings Bank plc 2020.

AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year. As every advertisement for a savings product will contain an AER you will be able to compare more easily what return you can expect from your savings over time.

krbs, Kent Reliance Banking Services and Kent Reliance are trading names of OneSavings Bank plc. Registered in England and Wales (company number 7312896). Registered office: Reliance House, Sun Pier, Chatham, Kent, ME4 4ET. OneSavings Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registered number 530504). We subscribe to the Financial Services Compensation Scheme and the Financial Ombudsman Service. Visit the Money Advice Service