We've upgraded Online Services for you

So we can give you the best possible experience through new features, products and functionality. You’ll now be able to:

• Make instant payments
• Get helpful alerts
• Access documents more easily
• Update your details online

We’re moving customers’ eligible, online savings accounts in stages. We’ve already moved Easy Access accounts for many customers, and now we’re going to be moving customers’ eligible online Fixed Rate Bonds, and more Easy Access and Notice Accounts, during March 2026.

If your accounts are moving, we’ll be sending you communications leading up to the move, so you know what is happening, when, and which of your accounts are affected.

If we haven’t told you your accounts are moving to our new Online Services then they’re unaffected for now, and you can keep managing them as you have been already and you can keep using the existing Online Services.

Eventually we’ll be looking to move all eligible, online accounts (for example ISAs) to the new Online Services, but we’ll let you know before that happens so you’re ready.

Yes, you can keep using your existing online account log-in details right up until we move your savings accounts.

During the few days before your accounts move across to the new Online Services, there will be a brief period of time when you won’t be able to view or manage your accounts while we complete the change – we’ll tell you exactly when that is in communications before that happens so you can prepare.

Once your accounts have moved over, we’ll confirm that for you, and you’ll need to complete our quick, easy registration process for the new Online Services. You’ll then be able to immediately view and manage your accounts ongoing.

Make sure the contact details we have for you are up to date. This includes your mobile number, home address, and email address. Having the right details means you’ll get all the important updates we send. It will also make registering for our new Online Services much smoother as we’ll ask you to confirm your up-to-date information as you register. Please also take the time to read the communications we send you about the move as they’ll help you fully understand the change, what you need to be aware of and how you can view and manage your accounts in the future.

We’ll make sure your balance and any interest are moved in full. You’ll see this clearly when you register and view your new account.

You’ll need to register for the new Online Services using your contact details. These include your email address, mobile number and home address.

No, but you can still view them for at least 13 months in the previous version of Online Services. You just need to log in using your user identification number and password.

If you think you’ll need to refer to your old statements and transactions in the future, we recommend you save or print them.

As your account is being moved to a new system, we need to give you new account details. You’ll see your new account number and sort code when once you’ve registered for the new Online Services. It’s important you use your new account details when funding your account after the move.

If you prefer not to have your account moved, you can close your Easy Access or Notice accounts at any time without notice, penalty, or charges. Simply give us a call, and we’ll be happy to assist you. You will receive your balance plus any interest accrued up to the closing date.

For Fixed Rate Bonds you won’t be able to close your account before the move, and until the end of the Fixed Rate period. You will be able to close the account when it reaches maturity and transfer your funds to your nominated account if that’s what your maturity choice is.

We’re here to help you and will update you over the coming months about what will happen and when. You can contact us by phone, online or in writing at any stage if you have questions or need support. You can also nominate a family member or carer to speak to us on your behalf.

No, your savings remain protected up to £120,000 per depositor by the scheme.

We’ll calculate interest daily on your account balance, at the end of each day. It’ll continue to be paid either monthly or annually, based on how often it’s currently paid. Annual interest will be paid on 05 April each year. Monthly interest will be paid on the first day of each month, instead of the last working day of each month.

Yes, once the move has completed, we’ll send you clear communications so you know you can now register for or log in to the new Online Services.

If you want to prepare yourself to register for the new Online Services before the move, you can watch our video guide on this page above.

Once your Fixed Rate Bond has moved to our new Online Services, we’ll send you a communication confirming the move and how you can register online to view and manage your account ongoing.

When it’s moved over to our new Online Services, your Fixed Rate Bond will continue towards its maturity date as normal. As you get close to the maturity date, we’ll send you communications about your options at maturity.

We understand not everyone uses a mobile, but you’ll need one to register for the new Online Services. If you don’t have a mobile, please call us to update us on your circumstances as you won’t be able to register for our new Online Services.

Once your account moves, you’ll only be able to manage it through the new Online Services.

If you want a savings account you can open and manage at a local branch, please look at the accounts available on our website. You can also visit your local branch and speak to our staff about your options.

We have created a helpful video guide to show how you can register on the new Online Services. Please see the registration video above. Once you’re logged in, you’ll be able to see and manage your savings accounts straight away.

When you log in, you will see the ‘move money’ button displayed next to your savings accounts. Click the button on the product you want to withdraw from, and you will begin the withdrawal process.

You can close your account by clicking on the ‘3 dots’ option shown on your savings products. Follow the instructions to start the closure process.

For Easy Access savings accounts, you can close them at any time without notice, penalty, or charges. You will receive your balance plus any interest accrued up to the closing date.

You can change your nominated account by clicking on the ‘3 dots’ option shown on your savings products. Select the relevant option and you will begin the process to change your nominated account details.

Once you’re logged in, click on your name at the top right of the screen and select ‘personal details’. From there, you can make changes to your personal and contact information.

Once you’re logged in, select the ‘help centre’ button at the top of the screen and then click on ‘send us a secure message’. This will open the chat window, and you can then send us your query.