We’ve taken steps to help safeguard you and our colleagues by introducing changes to reduce the time you need to spend in a branch. If you’d like to open an account and visit a branch, please request an account opening pack, which you can then take home to complete. The pack contains a pre-paid envelope to enable you to return the completed application form to us. We're not currently opening any accounts whilst you wait.
To save yourself a journey, please download and print an application form from the ‘how to apply’ section at the bottom of each of the relevant account pages on our website (with the exception of the branch only Regular Saver). Once completed and signed, please return it to us at OneSavings Bank, Sunderland, SR43 4AB. Alternatively, for all account types, you can call our call centre on 03451 221122 and we’ll post an account opening pack to you.
For all new customers, we’ll run an electronic identification check but if this isn't possible for any reason, we’ll contact you to request further documents.
You’ll receive a written confirmation when your account has been opened and issued with a passbook or passcard during your next branch visit.