Support and downloads

Information for Branch and Savings Customers

To protect the health and wellbeing of our staff and customers, our branches are open for essential transactions only. These being withdrawing cash and/or paying in banknotes or cheques - we won’t be carrying out passbook updates or taking in loose coins.

To keep everyone as safe as possible, we ask that you bear in mind the government’s guidance during the latest lockdown:

Stay at home, protect the NHS and save lives.

Please consider if your visit to a branch is essential or whether it could wait until after the lockdown lifts. You may be asked to return when it’s safer to visit so please take a look at other ways you can carry out your transactions.

For further information, please read our list of frequently asked questions below or on our account-specific queries page.

Some of our branches are operating at reduced opening hours and there may be times when we may need to temporarily close due to staff resourcing, so please use our branch finder page to check for updates before travelling.

Information for Branch and Savings Customers

  • What measures are you taking in respect to coronavirus (COVID-19)?

  • How can you reassure me that my money is safe?

  • What happens if there’s a confirmed case of COVID-19 within a Kent Reliance branch?

  • Am I still able to visit a branch?

  • How do I do my banking without visiting my branch?

  • How can I make deposits into my Regular Savings account or Branch Only account?

  • Can I still open an account in branch?

Beware of Fraud

Unfortunately, criminals are using the coronavirus outbreak as an opportunity to trick people into revealing personal information, or offering medical products, guidance or a safe haven for money.

Please be vigilant of cold callers; there have been reports of people trying to obtain access to homes on the pretence of testing for the virus. Don’t answer the door to anyone you don’t know.

Kent Reliance will never ask you to share any personal, security (e.g., password/memorable information) or account details, or to move your savings to a safe account. Please remain vigilant and stay up to date with the latest information on fraud and security on the support page of our website.