We’ve taken steps to help safeguard you and our teams by introducing some changes that will reduce the time you need to spend in the branch. If you’d like to visit a branch, please request an account opening pack, which you can then take home to complete. The pack contains a business reply envelope to enable you to post the completed application back to us. We're not currently opening any accounts in branch.
If you prefer not to visit a branch, you can also print off an application form from the Kent Reliance website. You can then post it to us to Kent Reliance, PO Box 601, Chatham, ME4 9DX. We're aware of significant delays to the postal service across the UK meaning it’s taking a little longer for us to receive your postal requests. Please allow an additional five days before contacting us for an update.
For all new customers, we’ll run an electronic identification check but if this isn't possible for any reason, we’ll contact you by post to request further documents.
You’ll receive a written confirmation that your account has been opened and issued with a passbook during your next branch visit once normal service resumes.