Support and downloads

Information for Branch and Savings Customers

Continuing to protect the health and wellbeing of our colleague and customers

When visiting a branch, we recommend that customers wear a face covering and continue to adhere to social distancing safety measures.

We’re also continuing to limit the amount of customers in a branch at any one time. During busy periods, we may ask you to return at a quieter time.

There may be times when we need to temporarily close a branch due to staff resourcing, severe weather or other unforeseen reasons, so before you start your journey please use our branch finder page to check for updates.

For further information, please read our list of frequently asked questions below or our account queries page.

Information for Branch and Savings Customers

  • What measures are you taking in respect to coronavirus (COVID-19)?

  • What happens if there’s a confirmed case of COVID-19 within a Kent Reliance branch?

  • Am I still able to visit a branch?

  • How do I do my banking without visiting my branch?

  • How can I make deposits into my Regular Savings account or Branch Only account?

  • Can I still open an account in branch?


Beware of Fraud

Unfortunately, criminals are using the coronavirus outbreak as an opportunity to trick people into revealing personal information, or offering medical products, guidance or a safe haven for money.

Please be vigilant of cold callers; there have been reports of people trying to obtain access to homes on the pretence of testing for the virus. Don’t answer the door to anyone you don’t know.

Kent Reliance will never ask you to share any personal, security (e.g., password/memorable information) or account details, or to move your savings to a safe account. Please remain vigilant and stay up to date with the latest information on fraud and security on the support page of our website.