Support and downloads

Information for Branch and Savings Customers

To protect the health and wellbeing of our staff and customers, our branches are open for essential transactions only, these being withdrawing cash and/or paying in cash or cheques.

Some of our branches are operating reduced opening hours so please check here for updates on opening times as this may vary at short notice.

Due to the impact of coronavirus, we’re asking customers to only contact us by phone if their enquiry is urgent, as this allows us to prioritise those who are considered more vulnerable.

For further information, please read our list of frequently asked questions below or on our account-specific queries page.

Information for Branch and Savings Customers

  • What measures are you taking in respect to coronavirus (COVID-19)?

  • How can you reassure me that my money is safe?

  • My fixed-rate bond or ISA is due to mature and I have only just received my maturity instructions?

  • What happens if there’s a confirmed case of COVID-19 within a Kent Reliance branch?

  • Am I still able to visit my local branch?

  • How do I do my banking without visiting my branch?

  • How can I make deposits into my regular savings account or branch-only account?

  • Can I still open an account in branch?


Beware of Fraud

Unfortunately, criminals are using the coronavirus outbreak as an opportunity to trick people into revealing personal information, or offering medical products, guidance or a safe haven for money.

Please be vigilant of cold callers; there have been reports of people trying to obtain access to homes on the pretence of testing for the virus. Don’t answer the door to anyone you don’t know.

Kent Reliance will never ask you to share any personal, security (e.g., password/memorable information) or account details, or to move your savings to a safe account. Please remain vigilant and stay up to date with the latest information on fraud and security on the support page of our website.