We’ve taken steps to help safeguard you and our teams by introducing some changes that will reduce the time you need to spend in the branch. If you’d like to visit a branch, please request an account opening pack, which you can then take home to complete. The pack contains a business reply envelope to enable you to post the completed application back to us. We're not currently opening any accounts whilst customers wait in branch.
As you’ll be aware, some of our branches are only small and whilst we try and navigate the safety measures in place, we can only welcome a limited number of people in at one time. This may lead to a longer wait to see us and in some instances you may be asked to queue outside.
If you prefer not to visit a branch, you can also print off an application form from the Kent Reliance website (with the exception of the Regular Saver). You can then post it to us OneSavings Bank, Sunderland, SR43 4AB. Alternatively you can call our call centre on 03451 221122 who will arrange for an account opening pack to be sent to you.
For all new customers, we’ll run an electronic identification check but if this isn't possible for any reason, we’ll contact you by post to request further documents.
You’ll receive a written confirmation that your account has been opened and issued with a passbook during your next branch visit once normal service resumes.