Staying in touch

Marketing material

When you opened your account, you would’ve let Kent Reliance know your marketing preferences and whether you’d like to be updated about products and services that we think may interest you.

If you wish to change your marketing preferences, you can do so any time. If you have online access, simply log on and send us a secure message. Otherwise, write to us at:

OneSavings Bank
Sunderland
SR43 4AB

If you’d like to see how we use your personal information, please click here.

Keeping us up to date

Lost or stolen documents

You must keep all security details we give you safe and not give them to another person or let anyone else use them.

If you lose your passbook, other documents or security details relating to your account or believe they’ve been acquired by another person you should tell us as soon as possible on our freephone fraud prevention number 0800 077 8210.

Changing your account details

It’s important that you let us know of changes to important information such as your name, address, telephone number or email address. You can let us know about any changes in the following ways:

• Pop into one of our branches. Please bring your passbook, another form of identification and evidence to confirm the changes.
• Calling 0345 122 1122. We’ll need to ask you some questions to verify your identity and may require you to write or provide evidence to confirm the changes. *
• Writing to us at OneSavings Bank, Sunderland, SR43 4AB. Please make sure you sign your letter and provide evidence to confirm the changes.
• Log on to Online Services and send us a secure message. We’ll aim to first verify the changes electronically, but may require you to provide evidence to confirm the changes if we’re unable to verify them online.

        *For customer service and training purposes, calls with Kent Reliance may be monitored and/or recorded.