We’ll provide you with information about transactions as follows:
If you register to use online services, you can view your account balance and recent transactions online at any time. Register for Online Services now.
Please note: if you have a passbook account, you’ll be able to view your balance and transactions, but won’t be able to make additional deposits or withdraw funds online from these accounts.
Unless your specific product terms and conditions state otherwise, interest will be credited to your account or paid into an account you have elected (when you opened your account), to have interest credited annually on the first working day after 5 April.
For accounts where interest is paid monthly, interest is added to the account or paid to your elected account on the last working day of each month.
When you opened your account, you would’ve let Kent Reliance know your marketing preferences and whether you’d like to be updated about products and services that we think may interest you.
If you wish to change your marketing preferences, you can do so any time. If you have online access, simply log on and send us a secure message. Otherwise, write to us at:
If you’d like to see how we use your personal information, please click here.
You must keep all security details we give you safe and not give them to another person or let anyone else use them.
If you lose your passbook, other documents or security details relating to your account or believe they’ve been acquired by another person you should tell us as soon as possible on our freephone fraud prevention number 0800 077 8210.
It’s important that you let us know of changes to important information such as your name, address, telephone number or email address. You can let us know about any changes in the following ways:
*For customer service and training purposes, calls with Kent Reliance may be monitored and/or recorded.