Online/by phone

Taking money out

Any electronic payment request to be made out of your account on 24 December must be received by us before 1pm to ensure it will be dealt with on the same day. Electronic Payment requests received by us after 1pm on 24 December will be dealt with on the next working day (29 December). The standard payment limits will still apply.

Any requests made over the phone must be made before 12.30pm on 24 December, any withdrawal request placed after that will be made the next working day (29 December).

Click here for more information on taking money out. 

Paying money in

Unless your paying bank has any changes to its payment processing timescales, deposits made by electronic payment will not be affected.

Cash & Cheque

Taking money out

Our branches will be closing at 12pm on 24 December 2021, so should you need a cash or cheque withdrawal you will need to visit the branch before this time. If you have a passbook, this must be submitted with your request.

The standard cash withdrawal limit of £500 per day will still apply.

Paying money in

If you would like to pay funds into your account at a branch on 24 December, you will need to visit the branch before 12pm. Please take your passbook into branch, so the transaction can be recorded.


Branch account

Postal accounts

Cheques deposited at a branch before they close on 24 December will begin to earn interest the same day. The branches will re-open on 29 December.

Cheques received before 12pm on 24 December will start earning interest the same day. We will not receive any post between 12pm on 24 December and the next working day (29 December).

Please note that standard business practice will resume as normal from Wednesday 29 December 2021.